Hosting Matters, Inc. - Reseller Services - Frequently Asked Questions

Below are some of the most frequently asked questions we receive for reseller services. If you can't find an answer here, please check our support center or open a ticket.

1. How much does the reseller plan cost?

2. Will Hosting Matters bill my clients for me?

3. Is there a minimum time contract/commitment?

4. Can I use my own nameservers? Is there an additional cost?

5. What forms of payment do you accept from resellers?

6. Is the 30-day money back guarantee good for resold accounts?

8. How long will it take for my resold accounts to be set up?

9. Will Hosting Matters provide support to my clients?

10. Do the resold accounts use the resources provided for my account?

1. How much does the reseller plan cost?

The reseller plan costs $20.00 per month plus the the cost of each plan that you resell.

2. Will Hosting Matters bill my clients for me?

Resellers are responsible for providing billing services to their clients.

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3. Is there a minimum time contract/commitment?

Not at all. You can cancel at any time, subect to the conditions in the acceptable use policy and the reseller acceptable use policy.

4. Can I use my own nameservers? Is there an additional cost?

You can use your nameservers or ours. There is no additional cost for using your own, and nameservers can be assigned on request. Resellers are responsible for registering their own nameservers through the registrar with whom they registered their domain.

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5. What forms of payment do you accept from resellers?

We only accept payment from resellers via credit card (Visa, Mastercard, Discover).

6. Is the 30-day money back guarantee good for resold accounts?

Our 30-day guarantee is valid on all accounts through us, either direct or resold. Resellers are encouraged to offer the same guarantee to their customers.

7. How long will it take for my resold accounts to be set up?

Resold accounts can be set up instantly via the reseller control panel (WHM).

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8. Will Hosting Matters provide support to my clients?

Resellers are responsible for providing first level support to their clients. Issues that cannot be addressed by the reseller, or issues for which the reseller may need more assistance should be directed to the helpdesk.

9. Do the resold accounts use the resources provided for my account?

Each resold account will have its own resources and control panel, and does not share the resource of the reseller account itself.

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